Customers with Dietary Requirements
Scroll down to see the case study and a unit from the course.
Tools: Storyline 360
Time in development: 6 days
My role: research, script, graphic design, storyboard, voiceover, development
Client: Cater & Learn (fictional company)
FICTIONAL CASE STUDY
Context: While restaurants are liable to customers developing allergic reactions due to negligence, most of the courses out there are aimed at food handlers and not waiting staff.
Challenges: During my research I found that some restaurants fully train their customer service staff as well on allergens, but there are many others that provide no training at all. The idea was to create an online and interactive training that delivers the most relevant content to customer service staff.
Solutions: This interactive course takes about 1 hour to complete and can be used as an off-the-shelf solution by food businesses. It gives an overview of the law, introduces the most common allergens and intolerances and provides practice opportunities through role-plays.
Results: The intended outcome is for customer service staff to follow a certain procedure and feel more comfortable talking to clients with dietary needs while understanding their duties in ensuring the safety of these customers.
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