Customers with Dietary Requirements

eLearning Course

Scroll down to see the case study and a unit from the course.

Title slide with the text saying: Customers with Dietary Requirements.
Magnifying glass on the left with the heading reading " sulphites". The right hand side has some text and a few images to illsutrate sulphites.
Section title slide with the text saying: Unit 2: Food allergies.
Section title slide with the text saying: Unit 4: Customer requests.
A slide design with the heading saying The 14 allergens with 14 indiscernible icons.
Customers seated at the table. The title reads " Scenario 1". The right hand side has a question with multiple choice answer options.
A magnifying glass on the left with several icons on the left and indiscernible text on the top.
Customer seating at a table with a waitress taking their order. The left hand side has a thumb up with the text saying "Good job, Let's go"


Tools: Storyline 360

Time in development: 6 days

My role: research, script, graphic design, storyboard, voiceover, development

Client: Cater & Learn (fictional company)


Context: While restaurants are liable to customers developing allergic reactions due to negligence, most of the courses out there are aimed at food handlers and not waiting staff. 

Challenges: During my research I found that some restaurants fully train their customer service staff as well on allergens, but there are many others that provide no training at all. The idea was to create an online and interactive training that delivers the most relevant content to customer service staff. 

Solutions: This interactive course takes about 1 hour to complete and can be used as an off-the-shelf solution by food businesses.  It gives an overview of the law, introduces the most common allergens and intolerances and provides practice opportunities through role-plays.

Results: The intended outcome is for customer service staff to follow a certain procedure and feel more comfortable talking to clients with dietary needs while understanding their duties in ensuring the safety of these customers. 

Unit 4:

Sample the course below or select the link to open it in a new tab.

Quick access to more projects: